A1. You need to register by following these 3 steps: Step 1: Visit BankDhofarRewards.com, enter your loyalty CIF Number and mobile number and click 'activate'. Step 2: The website will send you a One-Time-Password (OTP) on your registered mobile number with BankDhofar. This should be the same mobile number you have just entered to activate. Step 3: Enter the OTP in the space provided and click to activate your account. Additionally, you can directly login to the BankDhofar rewards platform via single sign on through your mobile banking.
A2. No, you need to separately sign up at BankDhofar Rewards website through the process described above.
A3. Yes, the registration/log-in process on BankDhofar Rewards website is independent of your access to BankDhofar Online Banking.
A4. It is mandatory to provide your email address and mobile number during the booking process. This helps us to authenticate your identity and send you the relevant communications including your itinerary and receipts of your booking. We also communicate the same to the airline, hotels or the respective service providers should they need to get in touch with you, in case of unforeseen circumstances, such as rescheduling of flight or cancellation, etc.
A5. You can start redeeming your BankDhofar Rewards as soon as they get credited to your account. You don't need to have any minimum BankDhofar Rewards to start redeeming.
A6. You can view your 'BankDhofar Rewards' account summary in the My Account section or on the Profile tab on the 'BankDhofar Rewards' website. Additionally, you can also view your account summary in mobile banking portal.
A7. You can redeem your BankDhofar Rewards at more than 300 airlines and more than 180,000 hotels worldwide. Besides, you can use the BankDhofar Rewards to book Marhaba services, Visa assistance, sports experience, holiday packages, etc.
A8. There are no separate redemption charges for redemption of BankDhofar Rewards.
A9. Yes, you can redeem your BankDhofar Rewards for family members and friends.
A10. The website generates e-Receipt and e-Ticket and sends the same to your registered email ID. This will also be available in the My Redemption tab. You may click on the same for viewing or you may choose to email the receipt to your email ID. You can also call BankDhofar contact centre on (+968) 24791111 in case you do not receive the e-Ticket within 24 hours of booking/ redemption.
A11. If a confirmation page doesn't display once you complete your booking, check your inbox for confirmation under the Redemption section. In case BankDhofar Rewards have been deducted and you cannot see the purchased product, kindly call us on (+968) 24791111 and we will be happy to assist.
A12. Yes, you can book one infant per adult on BankDhofar Rewards. As per airline rules, the age of the infant must be below 24 months as on the date of travel. Please make sure that you carry valid proof-of-age document at the time of check-in. The infant is not awarded a seat on the flight and they have to travel with the accompanying adult.
A13. A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, you will have to re-start the booking process for the additional travellers. Airline rules apply.
A14. Due to the dynamic nature of airline fare feed, it may happen that when you confirm the booking after entering passengers details, the seats at your selected fare are sold out leading to increased fare. In case the fare has gone up, you may modify the search and select a cheaper flight.
A15. BankDhofar Rewards does not offer a pre-seating option. However, you can do web check-in to your flights before you travel through airline website.
A16 .You can check-in in three ways:
A17. Please note that airline restrictions on baggage apply to both checked-in bags as well as cabin baggage. Kindly contact the airline directly or visit their website for accurate details regarding baggage limit.
A18. We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
A19. Just login to your account and visit the My Redemption tab. The redemption tab contains your past redemptions. Just click on the relevant link to view your ticket.
A20. No, BankDhofar Rewards website does not support this feature. Please contact the airline directly.
A21. Please call the number printed on your redemption receipt (eTicket or hotel reservation receipt) to make required amendments. Please note that the airline may charge a fee to amend tickets. We do not charge any separate amendment fee though. In case of cancellation, we cannot refund the BankDhofar Rewards already redeemed.
A22. Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. You can directly check with your hotel and they will help you with the request, which is subject to the terms and conditions of the hotel.
A23. When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with a child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search or contact the hotel when you are travelling.
A24. Please book your room and contact our call centre number for special service requests. The numbers would be printed on your e-reservation receipt. Once we know your request, we'll do our best to get you what you ask for. However, your request is subject to the terms and conditions of the hotel.
A25. The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation desk is closed). Please note that this does not apply to bookings made for the same day.
A26. Typically, the hotel check-in time is after 2:00 pm (local time). Check with your specific hotel for its exact check-in time.
A27. Since your reservation is confirmed, usually the hotel will hold your room until 7 am, the day after your planned arrival date. Please check the details with your specific hotel for confirmation.
A28. If you know you're going to arrive early at your hotel, call them in advance and check with the hotel if they will be able to accommodate you as it's subject to the terms and conditions of the hotel.
A29. Log-in to your BankDhofar Rewards account and visit the My Redemption page. You should be able to see the link depicting your hotel booking. Just click on this link and you can view your receipt.
A30. Your booking cannot be cancelled and is non-refundable.
A31. Please refer to the hotel's booking policy mentioned on the booking page and in the printed e-reservation slip while making the reservation. Please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking.
A32. Redeemed BankDhofar Rewards are not refundable for cancelled bookings. We recommend you check and confirm your booking prior to any redemption.
A33. BankDhofar Rewards can also be redeemed for various vouchers across Dining, Electronics, Jewelry, Apparel etc.
A34. The steps to redeem your BankDhofar rewards are as follows:
A35. All the conditions pertaining to voucher are clearly mentioned on the voucher. The voucher also carries the number of the merchant where any query with regards to the voucher could be made.
A36. In case you would like to purchase an item from the merchant, which is valued more than the actual voucher value, you can do so by paying the balance amount through your BankDhofar Card. In case the purchased value is lesser, you will not be entitled for any refund on the voucher value.
A37. Vouchers can be reprinted by accessing the 'My redemption' tab.
A38. Please visit the link for more details. http://bankdhofar.com/en-GB/Credit_cards.aspx
A39. You can apply for a credit card in the nearest branch, to locate a branch please visit. http://bankdhofar.com/en-GB/Locator.aspx
A40. All customers with salary transfer to BankDhofar can apply in the nearest branch. Minimum Salary requirement for each card type our as follows:
A41. Please contact our call centre on (+968) 24791111.
A42. Please visit http://www.bankdhofar.com/UploadedFiles/UserMedia/file/tariff_eng.pdf for more details.
A43. Please contact our uptime call centre on (+968) 24791111 or visit your nearest branch.
A44. Please visit the link for more details. http://bankdhofar.com/en-GB/Credit_cards.aspx
A45. You can pay via the following method